draw hk Platform Privacy Notice

This page describes what we collect when you use draw hk and how we keep that data protected. We collect personal information during account registration, deposit processing, and withdrawal requests. We use this information to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, prevent fraud, and comply with legal obligations. We do not sell your data to third parties, and we encrypt all sensitive information in transit and at rest.

Our privacy practices reflect our commitment to transparency. We explain what data we collect, who has access to it, how long we retain it, and what rights you have. We also describe how we use cookies, how we handle data from third-party payment providers, and what happens if our systems are compromised. If you have questions about how we handle your data on draw hk, our support team can provide clarification.

By creating an account on draw hk, you consent to the data practices described in this notice. If you do not agree with our practices, you should not use draw hk.

What Data We Collect on draw hk

We collect personal data in several categories. During account registration, we collect your full name, email address, phone number, and date of birth. We use this information to create your draw hk account and to contact you about account activity or policy changes. We also collect your payment method details — for e-wallets like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, we collect your e-wallet identifier; for bank transfers via mobile banking, local payment, online payment, and e-wallet, we collect your account number and bank name.

When you deposit or withdraw on draw hk, we collect transaction records including the amount, date, time, and payment method used. We also collect your IP address, device type, and browser information when you access draw hk. This helps us detect fraud and unusual account activity. If you contact our support team, we collect records of your inquiries and our responses.

Identity Verification and KYC Documents

For larger withdrawals or if we detect unusual activity, we may request identity verification documents. We ask for a government-issued ID (KTP, passport, or driver's licence) and proof of address (utility bill, bank statement, or rental agreement). We collect these documents to comply with anti-money-laundering regulations and to verify that your account is in your name.

We store these documents securely and delete them once verification is complete, typically within thirty days. We do not retain copies of your ID or address documents longer than necessary. If you dispute a withdrawal or if we need to investigate fraud, we may retain documents for longer to support the investigation.

Registration data

Name, email, phone, date of birth — collected once during account creation.

Payment data

Payment method identifiers and transaction records — collected during each deposit or withdrawal.

Verification documents

Government ID and proof of address — collected only when required for KYC compliance.

How We Use Your Data

We use your data for several purposes. First, we use it to operate draw hk — to create your account, process your deposits and withdrawals, and settle your entries and game outcomes. Second, we use it to verify your identity and prevent fraud. We compare your registration data against your payment method to ensure that deposits come from accounts in your name. We monitor for duplicate accounts, unusual withdrawal patterns, and other fraud indicators.

Third, we use your data to comply with legal obligations. We may be required by law to retain transaction records, verify customer identity, and report suspicious activity to financial authorities. Fourth, we use your data to improve draw hk. We analyse usage patterns to identify technical issues, improve our payment processing, and enhance our support. We do not use your data for marketing or advertising without your explicit consent.

Third-Party Data Processors

We share your data with third parties only when necessary to operate draw hk. Our payment processors — the providers of mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment integration — receive your payment method identifier and transaction details to process deposits and withdrawals. These payment providers have their own privacy policies, and we recommend reviewing them.

We may also share data with our hosting provider, who stores our servers and databases. Our hosting provider is bound by confidentiality agreements and may be located outside Indonesia. We do not share your data with marketing firms, data brokers, or other third parties without your consent. If we are required by law to disclose your data to government authorities, we will notify you unless legally prohibited from doing so.

Data Security and Encryption

We protect your data using industry-standard security practices. All connections to draw hk use SSL encryption, which protects your data in transit. Your password is hashed on our servers using a one-way encryption algorithm, so we cannot read your password even if our systems are compromised. Your payment details are tokenised — we do not store your full bank account number or e-wallet credentials on our servers. Instead, we store a token that our payment processor uses to process transactions.

We restrict access to your data to draw hk staff who need it to process your account. We use role-based access controls so that support staff can only view data relevant to their role. We maintain audit logs of all data access. If we discover a data breach, we will notify affected users and take steps to mitigate the breach.

Cookies and Tracking

We use cookies to remember your login session and to track your activity on draw hk. Cookies are small files stored on your device that identify you when you return to draw hk. We use session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for up to one year. You can disable cookies in your browser settings, but this may prevent draw hk from functioning properly.

We also use analytics tools to track how users interact with draw hk — which pages they visit, how long they stay, and which features they use. This helps us identify technical issues and improve our platform. We do not use this data to identify individual users; we only analyse aggregate patterns.

Your Rights and Data Access

You have the right to request a copy of the personal data we hold about you. You can submit a data-access request through your draw hk account settings or by contacting our support team. We will provide your data in a portable format within thirty days. You also have the right to request that we correct inaccurate data or delete your account and associated data.

If you request account deletion, we will delete your personal data except where we are required by law to retain it. We may retain transaction records for seven years to comply with financial regulations. We will not use your data for any purpose after account deletion, except as required by law.

Data Retention and Deletion

We retain your personal data for as long as your draw hk account remains open. If you close your account, we delete most of your data within thirty days, except for transaction records and verification documents, which we retain for seven years to comply with anti-money-laundering regulations. We also retain data if we are investigating fraud or if you have a dispute with draw hk.

If you request data deletion before your account is closed, we will delete your data except where we are legally required to retain it. We cannot delete transaction records or verification documents if they are needed for regulatory compliance or fraud investigation.

Children and Minors

We do not knowingly collect data from children under the age of legal majority in their jurisdiction. If we discover that a user is a minor, we will close their account and return any balance to their payment method. Parents or guardians who believe their child has created a draw hk account should contact our support team immediately.

Jurisdiction and Legal Compliance

Our services on draw hk are available only where local law permits. We comply with the data-protection laws of the jurisdictions in which we operate. If you are accessing draw hk from a jurisdiction with specific data-protection requirements, we will comply with those requirements to the extent applicable. Our privacy practices may vary by jurisdiction.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you through your draw hk account or by email. Your continued use of draw hk after such notification constitutes your acceptance of the updated privacy notice. If you do not accept an update, you should close your draw hk account.

Contact Us About Privacy

If you have questions about our privacy practices or want to exercise your data rights, you can contact our support team through your draw hk account message centre or by email. We will respond to privacy inquiries within standard business windows. If you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta and prefer to contact us by phone, our support team can provide a local contact number.